We have updated to a new ticket system. If you have previously registered (before 23rd June 2015), you will now need to register again to submit a ticket. Please type your email address carefully when registering. You will receive no response if you enter it incorrectly.
Also, we recommend using your Gmail address to register. We have emails to many addresses being returned as “undeliverable” especially for German addresses but Gmail always seems to get through. We are usually quite fast in answering tickets so if you are not notified of replies, log in and check in case your address was one of the ones that is being returned to us as not deliverable.
- Please check the FAQ before submitting a ticket
Tickets requesting information covered in the FAQ will be deemed low priority and will experience a considerable delay in response.
- If you have checked the FAQ and still need to submit a support ticket
Please do not just say “it doesn’t work”. It is not helpful to me and wastes both mine and your time.
Instead, please describe exactly what “it” is. Tell me exactly what you are doing (buttons pressed etc), what you are expecting to happen and what actually happens.