I thought it worth making this support request public. It may help others.
“When I try to start the program I get a box with the logo and a moving bar and Starting….
This just keeps going.
Behind it a dialogue box comes up that says
Password Safe has encountered a problem. we are sorry for the inconvenience.
Configuration system failed to initialize.”
It sounds like your configuration data has been corrupted.
You can delete this data and it will re-create itself.
On Windows 7 the folder to delete is located at
Other operating systems may locate the file in a different place but this link will show how to locate it:
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