This depends on what you have a problem with but always include the version number and Support number if you have one.
|The Windows application displays the version number at the bottom right of the screen when you open your wallet.|
|Android apps display the version number on the bottom of the login screen or in the “About” section of the app.|
|The support number (previously called the license details) are displayed on the “About” page of the Android app. It is a sequence of 15 characters separated into 5 groups of 3 characters each.|
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