Lockrz has now not been updated since 2018 and no more updates are planned.
Given that the vast majority of the support tickets for the past year have only asked about issues that were already answered in the FAQ and that the Play Store listing has for some time stated that Lockrz has reached end of life, personal support is no longer available.
If you only recently paid for the app and would like a refund, please contact Google directly.
Please check the FAQ or the user manual as pretty much everything is answered there.
As a last resort, if you have issues with the app, try this:
- Uninstall it
- Reinstall it. (To ensure the app itself is not corrupted)
- Go to your phone settings and “Clear App Data & Cache” for Lockrz. (Reinstalling the app can sometimes cause the Google App Restore function to kick in which could re-download possibly corrupt files)
- Import your known good data from your cloud provider.